presale tix arrivals?

Thu, Jan 26, 2012 at 5:39 PM

If anybody on here has done presale on this website, especially for the Louisville Palace show in March, have you received your tix via mail yet?

Replies to This Posting

  1. Re: presale tix arrivals?

    Tue, Sep 4, 2012 at 5:31 PM

    Hey all, I just wanted to post this to shed some light on the process of presale tickets, and who to contact if you need additional help.
    With presale tickets, once we receive them from the promoter (generally 2-3 weeks before the event) we'll ship them out. This isn't always the case unfortunately.
    If this happens, please contact us either by calling us at 877-GND-CTRL (M-F 9-5 PDT) or by contacting If you don't receive your tickets in time, we can switch them to Will Call, so you can pick them up the day of the show at the venue's box office.

  2. Re: presale tix arrivals?

    Tue, Sep 4, 2012 at 6:39 PM

    Wade you are awesome for writing that!!!!!
    I was just coming to tell everyone on here the same thing. I found out from another fan on here that if you keep pressing redial with the support number YOU WILL GET THROUGH!!!! Once I was told that, I felt okay. After about 5 redials in a row I did get through. The man at customer service told me that the tickets were late in arriving from the promoter-THEY WERE NEVER SHIPPED. They have been moved to will call (but please call yourself just to be smart) & the lithographs will be sent out later. ONE MORE IMPORTANT THING: When you go to will call you must tell them you bought your tickets through the fan club. I asked the customer service guy if I could post this to help people who were still confused. He told me to put this exact message up.
    THANK GOD!!!!!!!!!!!!!! SEE YOU ALL TONIGHT!!!!!!!! YESSSSSSSSSSS!!!!!!

  3. Re: presale tix arrivals?

    Wed, Apr 10, 2013 at 2:22 PM

    Not now

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